As part of its strategic plan 2020-2025, RAKTA launched the smart driver training application (Al Bosala), which aims to provide training and development services for all public transport drivers in the emirate, including taxis, limousines, public buses, school buses conductors, drivers and other transport companies.

The application provides several advantages, including the ability to use the application for a large number of trainees at the same time in two languages, English and Urdu, and other languages will be included in the future. The application also contributes to improving the security and transportation safety system by obliging drivers to undergo specialized courses that raise awareness of traffic rules and safe driving and reduce accidents on the roads.

Furthermore, the application includes many courses such as general safety, customer service, dealing with handicap people, precautionary measures for the COVID 19 pandemic, road safety, training programs on the Arabic and English languages, in addition to labor laws in the UAE, Emirati culture and other training programs updated on the application. Moreover, the performance of drivers is measured and evaluated before and after attending the course.

Mr. Mohamed Hashem - Director of the Quality Control and Operations stated that through the launch of the application’s pilot phase at the beginning of last April, the application met a wide turnout from taxi drivers, as the number of application users reached more than 800 drivers. As the application contributed to the continuity of training programs during the COVID 19 pandemic, by avoiding physical contact, providing drivers with the opportunity to use technology to develop their skills in various fields, in addition to that the application was linked to an incentive system to encourage drivers to attend courses.

He added: The application will contribute to raising the driver’s professional and behavioral level, and drive safely and responsibly, in a way that contributes to free movement from accidents and traffic violations, in a manner that satisfies the users of transportation. Also, the application will provide the possibility of submitting complaints and suggestions.