The Department registered a 14% increase in the volume of transactions completed compared to the same period in 2020.

Ras Al Khaimah, September 14, 2021 – The Ras Al Khaimah Courts Department recorded a remarkable increase in the total number of transactions processed through its service centers, website, and application, completing a total of 60,250 transactions, revealed His Excellency Chancellor Ahmed Mohammed Al Khatri, Chairman of RAK Courts.

The figures were disclosed in the Department’s semi-annual performance report for 2021, which details the transactions carried out by citizens and residents in the Emirate in the first half of the year. The H1 2021 total marks a 14% increase from the number of transactions concluded in the same period last year.

“The RAK Courts Department reported a significant increase in the total number of services provided through our centers, website, and smart application,” noted H.E. Chancellor Al Khatri. “We recorded a total of 60,250 services delivered in the first six months of 2021, up from 52,988 services in the same period last year – that is an impressive increase of 7,262 services.”

Breaking down the total transaction figure, H.E. explained that: “The RAK Courts headquarters and service centers reported 22,399 transactions concluded by patrons who physically attended the facilities. Meanwhile, 37,224 transactions were completed remotely online, and 627 were submitted via the mRAK smartphone app.”

Chancellor Al Khatri indicated that the Judicial Services Department saw the largest share of transactions at 38,624, followed by the Notary Department, which reported 13,412 transactions, while the Community Services Department completed 8,214.

“The high volume of transactions recorded this year is a direct result of RAK Courts’ commitment to streamline our offerings and ensure continuous, interrupted services,” H.E. asserted. “This is in addition to the stringent procedures we follow to ensure the health and safety of our employees and customers, embracing modern technologies to allow transactions to be completed remotely.”

“Furthermore, we launched the ‘Amorak Sahalat’ service to respond to inquiries and provide services through WhatsApp, which significantly boosted the speed of service and made it easier for customers to access court services any time and from anywhere,” H.E. Al Khatri added. “None of this would have been achieved without the tremendous support and consistent involvement of His Highness Sheikh Mohammed bin Saud bin Saqr Al Qasimi, Crown Prince of Ras Al Khaimah and Chairman of the Judicial Council, who issued clear directives to facilitate and expedite people’s transactions to ensure their happiness.”

“The measures implemented by the UAE to curb the spread of COVID-19 played a major role in the growth we have seen in the number of completed transactions,” H.E.

continued, noting that these measures will also pave the way for employees to go back to their workplaces full-time and for work to return to normal.

Chancellor Al Khatri noted that RAK Courts had received 49,600 messages through its ‘Amorak Sahalat’ WhatsApp-based service in the first half of 2021. These included inquiries; customers sending photos of their completed transactions; technical support; and customers asking for information about their transactions or tracking the status of their requests. The service aims to enhance customer experience and provide them with various platforms to communicate with the RAK Courts Department.